User library service expectations in health science vs. other settings: a LibQUAL+® Study
نویسندگان
چکیده
منابع مشابه
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study
SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...
متن کاملPsychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality
BASEDON DATA PROVIDED BY 4,407 PARTICIPANTS, the present study investigated the psychometric integrity of scores on thirty-four items of the LibQUAL+ evaluation of perceived library quality. The study investigated LibQUAL+ score structure, score reliability, score correlation and concurrent validity coefficients, scale means, and scale standardized norms. If both generic and specialized norms w...
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mental disorders are known to be an important cause of disabilities worldwide. despite their importance, about two thirds of mentally ill people do not seek treatment, probably because of the mental health system's inability to decrease the negative side effects of the interaction with the mental health services. the world health organization has suggested the concept of responsiveness as a way...
متن کاملارزیابی رضایت کاربران از خدمات کتابخانه های دانشگاه علوم پزشکی مازندران
Background and purpose: Assessment of user satisfaction on library services is a major challenge in achieving appropriate services. The aim of this study was to evaluate user satisfaction with library services at Mazandaran University of Medical Sciences based on LibQUAL model. Materials and methods: A descriptive study was conducted in 144 faculty members and students at Mazandaran University...
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The conventional services and traditional role of university libraries is changed due to multiple sources of information, high demand of users, and application of information technology, competition among service sectors and high student enrolments. The university libraries are also facing different challenges such as advances in information technology, rising cost of material, increased access...
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ژورنال
عنوان ژورنال: Health Information and Libraries Journal
سال: 2007
ISSN: 1471-1834,1471-1842
DOI: 10.1111/j.1471-1842.2007.00744.x